Return and Refund Policy

Last updated: May 28, 2024

Thank you for shopping at Dostbin.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Dostbin Solutions Pvt Ltd , BMS institute Yelanhanka Bangalore .

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Dostbin, accessible from https://dostbin.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Policy

Once order is placed the minimum shipping time is 12 days and maximum shipping time is 20 days.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@dostbin.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

Our Executive will be visiting the house where purchase is made and check for conditions. If no damage has occurred in the product and return will be processed after executive has picked up the product/ machine. Once it reaches the production unit or office/ source within 10 days from that the returns can be processed. This type of return is done when the machine is purchased but not working.

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • Product cannot be returned if it is in right condition as approved by  Dostbin Company but physically damaged post purchase.

  • All returns/ cancellations options are for Dostbin device and not for other accessory products like charcoal / cocopeat/ remix powder.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Time Duration

Please note that number of days taken to process the refund and credit the refund amount to customer’s bank account is 14 working days.

Servicing 

With respect to servicing we want to provide regularly once in 6 months or once in a 1 year. If customer has taken frequent servicing facility from us for the product we can assure you that the machine will work in the best condition.

Replacement:

If damage is in body of machine or in electrical electronics part of machine we can give warranty of replacement with new machine. We also offer to replace just the non working parts with new ones and in some special cases w.r.t getting validation by our expert we will confirm return but we are proud of our exchange policy itself and highly recommend. Worst case if return is confirmed within 10 days of purchase it should be returned

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@dostbin.com
  • Phone: +919740374780
  • Operating Address:

    Dostbin Solutions Private Limited

    Room no 7, BMS innovation Centre and Entrepreneurship Park (BICEP),
    2nd floor, Lab block, BMS institute of Technology and Management,
    Avalahalli, Doddaballapur road, Yelahanka, Bengaluru 560064, Karnataka, India.

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