Policies
The rules for using our website and buying from us.
These terms apply to your use of dostbin.com and to anything you book or buy from us. “We”, “us” and “our” mean Dostbin Solutions Private Limited, whose registered and operating office is BMS Innovation Centre and Entrepreneurship Park (BICEP), 2nd floor, C V Raman Block, BMSITM, Yelahanka, Bengaluru 560064, Karnataka, India. “You” means anyone who visits our website or buys from us. By using the website or placing a booking or order, you agree to these terms. If you do not agree, please do not use the website.
Prices are in Indian rupees and exclude GST. GST is charged at the applicable rate for each product and shown on your invoice. Product images and specifications on the website are indicative. We may change prices, products and website content at any time without notice. A price or product shown on the website is not an offer until we accept your booking or order.
You can reserve a DOSTBin with a booking deposit: ₹2,000 for any model, for a single machine, and ₹5,000 for the Electric Twin and the Aerator, which are installed as a pair. For other quantities and bulk installations, please contact us. Your booking is confirmed when we receive your deposit and acknowledge it.
We accept payments through our online payment partner, Razorpay, as well as bank transfer and QR code payments. We do not store your card details. We are not liable for any loss or damage if a transaction is declined because a cardholder has exceeded the limit agreed with our acquiring bank.
Delivery is covered in Shipping and delivery. Cancellations, returns, refunds, replacements and warranty are covered in Refunds, returns and warranty. Both form part of these terms.
You may view and print pages for your own personal use. You must not copy, republish, sell, rent, sub-license or redistribute material from the website, or use it for any unlawful purpose. You may link to our home page as long as the link is not misleading and does not suggest that we endorse you. You may not frame our pages or use our logo or artwork without our written permission.
The design, layout, text, images and graphics on this website belong to us or are licensed to us. DOSTBin is built on a patented composting apparatus, system and method. The DOSTBin logo is a registered trademark. Other trademarks shown on the website belong to their owners. Unauthorised use of our material may give rise to a claim for damages and may be a criminal offence.
We take care to keep the website accurate, but we do not guarantee that the information is complete, accurate or up to date, or that the website will always be available. To the fullest extent the law permits, we exclude all warranties about the website and are not liable for any loss arising from its use. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, death or personal injury.
The website may link to other websites for your convenience. We do not control them and are not responsible for their content or privacy practices.
These terms are governed by the laws of India. Any dispute arising from your use of the website or from a purchase is subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.
We may update these terms from time to time. The version on this page, with its “last updated” date, is the one that applies.
Razorpay is not responsible for the content of this page or for any claim arising from a merchant’s failure to follow it.
How we handle your personal data.
Dostbin Solutions Private Limited (“DOSTBin”, “we”, “us”) respects your privacy. This policy explains how we collect, use and share personal data when you use dostbin.com, contact us through our forms, WhatsApp or chat assistant, book or buy from us, or use the DOSTBin mobile app.
We use cookies and similar tools to make the website work, to remember your choices and to understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the website may not work as well.
We do not sell your personal data. We share it only with people who help us serve you, such as payment partners, delivery partners, and email, hosting and analytics providers, and only as much as they need. We may also share it where the law requires.
We keep your data for as long as needed for the purposes above, and for as long as the law requires, and then delete or anonymise it.
We use encryption in transit and store data on secure servers. No system is completely secure, but we work to protect your data.
You can ask us to show you the personal data we hold about you, correct it, delete it, or stop using it for certain purposes. To do this, write to us using the details below.
We may update this policy from time to time. The version on this page, with its “last updated” date, is the one that applies.
Cancellation, replacement, warranty and refunds.
Please read this policy before you book or buy. A DOSTBin is a large appliance, so we keep the rules for cancellation, replacement, warranty and refunds clear and simple.
You can cancel an order within 24 hours of placing it, as long as it has not been dispatched. Once an order has been dispatched, it cannot be cancelled.
We do not accept returns. All sales of the DOSTBin are final once the product is delivered. Used products cannot be returned. Accessories, such as remix powder, cocopeat and the compost booster, cannot be returned either.
We replace a product only if it has a manufacturing defect, including a unit that is dead on arrival. To claim a replacement:
We cannot accept claims that come without an unboxing video. Please also check the package for outside damage when it arrives, and note any damage on the delivery receipt.
The electrical and electronic parts of the DOSTBin Mini, Premium and Electric Twin come with a 6-month warranty from the date of your invoice, against manufacturing defects. During the warranty, we repair or replace faulty electrical and electronic parts free of charge. The warranty does not cover damage from incorrect installation or misuse, voltage fluctuation, physical damage, water or pest damage, use of waste that we do not recommend, wear and tear, or cosmetic scratches. It ends if the product is opened or repaired by anyone we have not authorised.
We do not refund delivered orders. If you paid twice, or you cancel an order within the 24-hour cancellation period and before dispatch, we refund the amount to your original payment method within 5 to 7 working days.
Email info@dostbin.com or message us on WhatsApp at +91 81058 68094, with your name, order details and the proof described above.
How and when your DOSTBin reaches you.
Delivery is usually within 2 weeks of booking. The exact time may vary depending on our delivery partner. Early delivery is possible if stock is available.
Shipping charges are additional, plus GST, and are invoiced separately. They typically come to between ₹1,000 and ₹2,000, confirmed at the time of dispatch. Product prices exclude GST.
Most DOSTBin models are heavy, so they are sent by road with a delivery partner. We pack each unit carefully and include a user manual. When it arrives, please check the package for outside damage with the delivery partner and note any damage on the delivery receipt. Claims for transit damage reported later may not be accepted.
A video guide and user manual are provided. It is a simple plug and play device.